![]() ![]() Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. The amendment is effective December 1 through March 31. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. No disconnect if customer agrees to deferred or extended payment agreement. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. November 1 - March 31 (temperature-based) ![]() Several of Arizona's energy vendors enforce moratoriums with varying criteria.Īrizona Residential Utility Consumer Office There are also rules prohibiting disconnection of service for certain medical reasons. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32° F or below for winter and above 95° F for summer) as determined by the Commission. No disconnect if customer is on a payment plan.Īlaska Administrative Code - Disconnection of Services Senate Bill 241 implements disconnection moratorium of residential customers due to non-payment disallows IOU's from charging late fees or interest for nonpayment for duration of emergency requires reconnection of customers disconnected on or after Madue to nonpayment requires a minimum timeline for repayment of charges incurred during emergency.ĭelay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. No disconnect for seriously ill, disabled. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC.īan for special circumstances such as extreme weather or life-threatening situation.Īlabama Public Service Commission General Rules Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. NOTE: These policies may not apply to all utilities in your state.
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